Política de envío

SHIPPING POLICY

At Cocolens, we carefully prepare and package every order to ensure it is ready for safe shipment.

ORDER PROCESSING

Orders are processed before being transferred to the shipping carrier. Processing times may vary during weekends, holidays, promotional periods, or times of high order volume.

Once your order has shipped, tracking information will be provided when available.

SHIPPING & DELIVERY

Delivery times shown at checkout are estimates and may vary depending on the destination, shipping method, carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Once an order has been transferred to the shipping carrier, Cocolens cannot guarantee an exact delivery date.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the address if the order has not yet been processed or shipped.

Once an order has been shipped, we may not be able to modify or redirect the package.

PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package has been delivered but you cannot locate it, please check the delivery area, ask household members or neighbors, and contact the shipping carrier for assistance.

You may also contact Cocolens so we can assist you with the appropriate next steps.

DELAYS

Cocolens is not responsible for shipping delays caused by carriers, severe weather, holidays, incorrect or incomplete addresses, or other circumstances outside of our reasonable control.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs of the package and affected products so we can review the issue.

If you have any questions regarding shipping or your order, please contact us at: Cocolensrd@gmail.com